Frequently Asked Questions
Everything you need to know about your en-novalis shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Since we aim to process orders as quickly as possible, you have a 1-hour window after placement to request a cancellation or address change by contacting our support team.
Are your materials sustainably sourced?
At en-novalis, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.